Note for customers: To protect our store from automated spam and ensure we can respond to real humans quickly, we use plain– text contact details. Please copy and paste the information above into your mail client or dialer. Thank you for helping us keep our store secure.
Shopvuga.com aims for 100% satisfaction. If you receive a damaged or incorrect item, please notify us within 48 hours of delivery. Returns are only accepted for items in their original packaging, provided the return is initiated within 10 days of delivery date. Please note that shipping fees are non refundable, and digital or perishable goods are exempt from returns and are considered final sale.
To initiate a return, please contact our support team at shopvugaofficial@gmail.com with your order number. Please note that we cannot accept return or refund requests once the 10 day window has passed. Approved refunds will be processed within 5–10 business days.
Shipping Policy
Shopvuga.com aims to process and dispatch all orders within 24 to 48 hours of payment confirmation. Delivery within Kampala typically takes 5–10 business days, Upcountry deliveries take 7–14 business days, International shipping (Worldwide): 10–20 business days. Customers will be notified via SMS or email once their order is out for delivery.Customers will also receive a tracking number via email or SMS once the order is dispatched.
Privacy Policy
1.DATA COLLECTION AND USAGE
shopvuga.com collects personal information such as your name, email address, phone number and shipping details solely to process your orders and provide customer support. In strict compliance with the Data Protection and Privacy Act of Uganda (2019),we ensure that your personal data is handled securely and transparently. We do not sell or rent your information to third parties.
We use Shopify Inbox to provide live chat support. When you use the chat feature, we collect your name and email address to assist with your inquiry. This data is processed securely via Shopify’s servers.
2.THIRD–PARTY HOSTING AND PROCESSING
Our store is hosted on Shopify Inc., who provide the e–commerce platform for shopvuga.com You can read more about how Shopify handles your personal information in their Privacy Policy. Shopify Platform Privacy Policy Your data is stored through Shopify’s secure data storage and database behind a firewall. By using our store, you acknowledge that your information may be transferred to and processed by Shopify in accordance with international security standards.
3.YOUR RIGHTS AND CONTACT INFORMATION
Under Ugandan law, you have the right to access, correct,or request the deletion of your personal data held by shopvuga.com. For any data –related inquiries or to exercise your rights, please contact our Data Protection lead at:
Governing Law:This policy is governed by the laws of the Republic of Uganda.
Terms of service
Payment Security (DPO Group) All transactions on shopvuga.com are processed in United States Dollars (USD). To ensure maximum security, we do not store your credit card or mobile money PIN details on our servers. All payments are securely handled by the DPO Group, our PCI–DSS compliant payment gateway. Your payment information is encrypted and transmitted directly to the processor to ensure a safe checkout experience. DPO Group Security Policy
